Vivint Authorized Retailer Kalamazoo
Smart Security Specialists -- Your Vivint Authorized Dealer Covering Kalamazoo & Surrounding Areas

What should you do if your Kalamazoo home alarm system goes off?

July 03, 2023
Home security alarm notification on smartphone.

Your home security system safeguards your home – and your family – against the multitude of risks you might encounter, like theft, fire, and carbon monoxide leaks. Even though your home might be prepared, that doesn’t necessarily mean you are. Do you understand what to do if your Kalamazoo home alarm system goes off? The blaring of an alarm is often shocking, confusing, and may cause panic. Your best option is to stay composed and follow these simple guidelines.

Actions to Take When Your Home Alarm System In Kalamazoo Goes Off

It’s a circumstance nobody wants to encounter, but it’s also the reason why you put in a home alarm system from the outset. You’re awakened in the wee hours of the morning with the telltale blasting of an alarm after a security sensor has been triggered. Now what are you going to do?

  1. Try not to panic. This is easy to say but harder to do when your home security alarm is blasting, and your pulse is pounding. But keeping a cool head is the best way to evaluate what is happening. Avoid the temptation of trying to handle the emergency yourself but instead let your monitoring specialists and first responders perform their job.
  2. Attend to your family members. Your priority should be your family and getting them out of danger. If you are dealing with a burglary, this might include moving to a designated safe zone as far from points of entry as possible. There’s a good chance that your alarm immediately frightened away the intruder, but it’s always smarter to be safe than sorry. If there’s smoke or flames, please leave your home right away.
  3. Don’t forget your cell phone. Nowadays, the majority of people have their cell phones with them always, but you might neglect to pick it up during an emergency. You’ll want to have it. You’ll be able to keep in contact with your monitoring professionals and get updates through your home security app.

Connect With Your Round-the-clock Monitoring Team

The moment your home alarm system in Kalamazoo goes off, your 24/7 monitoring professionals will spring to action. The first move is to validate your alarm, and that includes reaching out to you. The procedure they abide by is dependent on the type of emergency. To illustrate, when a medical emergency is triggered, one attempt will be made to reach you before help is sent out. In the event of a break-in - the most typical kind of event - a monitoring professional will follow these procedures to reach out to you:

  • An attempt will be made to communicate with you through the command hub. You will typically be requested to provide a passcode.
  • If that is not successful, a call is made to your principal contact number.
  • A second number or your first contact person is tried next.
  • If there is still no answer, local law enforcement officers are dispatched.
  • Your monitoring specialists will follow up with you again once authorities are alerted.

If you're not in a situation where you can converse with the monitoring team, don't worry. Assistance will still be sent even when you're unable to verify the emergency.

Get prepared for any situation with a Vivint home alarm system in Kalamazoo

Stay ready for any emergency with a modern home alarm system in Kalamazoo from Vivint. Call (269) 280-0186 to start the customization of your home’s defense today.